Your staff were incompetent and could have put you in a very costly fraud situation. seriously?!) You sir have just shown me what type of customer service you pride yourself on. Well I don't plan on returning ever no matter what nickle and dime certificate you provided us with (which expires in less than 30 days. No matter the time frame we all get busy.I decided to stop in today to collect our compensation only to be told that we would get half of the compensation we were promised and when questioned were told basically that's to bad it's all you are going to get per the owner. We called at once and were reassured they would do what they could to train the issue away only at my prompting was any compensation for our inconvenience even considered. The what-ifs could have been catastrophic. However negligence on this restaurant is still an issue. Thankfully, we both know one another and are close enough to trust each other to fix it ourselves. of state and they used the card they assumed was theirs for an entire day. We were here with a group of friends recently, our bill was aprox $150 (our bill alone was over $100) the cashier mixed up our cc cards ultimately charging one person for the total amount.This went unnoticed by both of us as we went out. I might try it again on a slower day and choose something besides steak. Wife really enjoyed her meal but I could have gotten a much better steak at any chain restaurant. I debated sending it back but there were so many people coming in I could not justify the extra time. Actually had a tough time cutting it even with a steak knife. I ordered it medium, it was a bit overdone but not too much. The downside was that it was as tough as old shoe leather.
The taste was excellent, really mouthwatering tasty. I had the Ribeye steak special with a baked potato and carrots also. The carrots were a tad underdone but still tasty. She said the Salmon was very good and she would definitely order it again. Wife had the Salmon with a baked sweet potato and candied carrots. a limited menu to speed things along on a busy day. The staff stress level was starting to rise a bit. It was Mothers Day and even though we arrived early it was starting to fill up. It probably was not the greatest time to try this place.
I am fully committed to the business of bringing together family and friends through the love of water sports, boating, and longboarding. Located right next to The Boathouse my goal is to provide residents and tourists a place to shop, gather, and learn about lake life. The Lake House happens to be one of the newest additions to The Village at Winona. He has a personal connection to the community and will do what it takes to make sure customers receive a pleasant and rewarding experience. Jake grew up on Winona Lake and has actively pursued all forms of water sports from a very young age. We are owned and operated by Winona Lake native Jake England and his family.
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